Through Rail apologized for not being extra forthcoming with its clients in regards to the state of affairs and offering well timed updates on delays.
Its executives are showing on the committee as Opposition members of Parliament argue it’s time to increase the nation’s air passenger safety laws to cowl journey by practice.
Transport Minister Omar Alghabra appeared on the committee earlier this month and vowed to toughen up present guidelines, which critics argue lack the tooth to carry firms accountable for compensating air passengers.
However in a press release offered to The Canadian Press, Alghabra’s workplace didn’t handle whether or not the minister helps calls to broaden the prevailing passenger safety regime to cowl these travelling by rail.
“The state of affairs with Through Rail over the vacation season was unacceptable. Passengers should be communicated with, particularly through the unprecedented climate circumstances Canadians have been experiencing,” spokeswoman Nadine Ramadan stated in an electronic mail.
“The security of crew and passengers is at all times a high precedence. All choices are on the desk to strengthen passenger security much more.”
Through Rail’s look follows earlier testimony by leaders at Air Canada, WestJet and Sunwing, who confronted questions in regards to the lots of of flights they cancelled or delayed over the vacations.
Sunwing Airways got here beneath explicit scrutiny after lots of of passengers have been left stranded in Mexico, saying they may not get a solution from the corporate about returning to Canada. They’ve all since returned to Canada, and the airline has apologized.
Sunwing confronted criticism not lengthy after for cancelling all flights out of Saskatchewan till early February. It has additionally decreased winter flights out of Moncton, N.B., Fredericton and Halifax.
This report by The Canadian Press was first revealed Jan. 26, 2023.
Stephanie Taylor, The Canadian Press